TERMS AND CONDITIONS

ALL TICKETS FOR READING BETWEEN THE LINES THEATRE COMPANY (RBL) EVENTS ARE PURCHASED AND ISSUED UNDER THE FOLLOWING TERMS & CONDITIONS

REFUNDS & EXCHANGES

ALL TICKETS ARE PURCHASED AS NON-REFUNDABLE AND NON EXCHANGABLE

EXCHANGES

In the event of a cancelled or abandoned performance due to circumstances outside of the Management's control -
Tickets may be exchanged for any remaining performance of the SAME production, subject to availability. To qualify for an exchange you must validate your ticket with the Box Office onsite, and retain this ticket. Exchanges will only be granted if you are present at the abandoned performance.
RBL will decide if the circumstances result in a performance needing to be cancelled or abandoned.
For Open-Air events -
Tickets are purchased in the understanding that these are open-air events and there is a possibility that the weather may be wet and/or cold. Should you decide not to attend your chosen performance due to the weather, RBL will not issue refunds.


Exchanges are NOT available for Off the Block or RBL Foundations Productions.

WEATHER - FOR OPEN-AIR PERFORMANCES

Performances are never cancelled before the advertised starting time, and only then in the event of extreme bad weather. Once underway a performance will continue even if it does begin to rain, and the company will make every effort to complete the performance. The Management reserves the right to stop and start the action as necessary.

GENERAL TERMS & CONDITIONS

RBL reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer refunds or exchanges.
LATECOMERS may not be admitted until a suitable break in the action, and may not be able to sit together.
The use of cameras, tape recorders or any other electronic or digital recording, photographing or imaging devices is not allowed during the performance.
Mobile phones, beepers and pagers must be switched off at all times.
Ticket holders consent to the recording and filming of themselves as members of the audience by the Management for future promotional and funding purposes.
RBL cannot take responsibility for any personal property.
Smoking and the use of E-cigarettes is not permitted in the audience seating areas.

ONSITE BAR

It is forbidden to bring your own alcohol to RBL events.
Only alcohol purchased from our onsite bar may be consumed at the venue.
Any alcohol brought on site, not supplied from the RBL onsite bar may be confiscated.
RBL is responsible for all alcohol consumed during their events.
RBL reserves the right to refuse admittance to any ticket holder who appears to be intoxicated, and no refunds will be given.
RBL onsite bars are currently CASH only. We regret we cannot accept payment by card.

CARE AND RESPONSIBILITY OF VENUES

Our venues are beautiful places and take a lot of work to look after, please respect this during your visit, and the environment of local residents when leaving the venue.
RBL performances take place in non-theatre venues; whether be parks, churches, private grounds and heritage sights. We therefore ask you to take responsibility for helping us to protect these venues from harm by treating them with respect.
RBL cannot accept responsibility for any damage caused by you to these premises.
RBL requests that you read our T&C's and FAQ's in advance of your visit, and respect any guidance given by our FOH team, in terms of looking after your own safety during your time at these venues.
RBL kindly ask that you take any litter, including picnic waste, with you when leaving the venues.

IMPORTANT INFORMATION

Box Office opening times may vary according to the venue and production.

DATA COLLECTION

Reading Between the Lines Theatre Company conforms to the Data Protection Act 1998 and we are committed to protecting your privacy. Disclosure of your personal details at the time of booking, either on-line, in person or over the telephone gives us consent to the collection and safe storage and processing of this information and for processing your order. RBL may also use this data to track marketing and booking trends. From time to time we may also use this data to inform you of RBL news or events.

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Website designed and built by Chertstone
Background image © Ian Legge
Reading Between the Lines Theatre Company
A company Ltd by guarantee registered with Companies House as RBL Theatre Company Ltd. Company number 08011990
E-mail - info@readingbetweenthelines.co.uk
Business number (non-booking related) 0118 984 4935

Booking number - 07917 673 370
Postal Address - RBL Theatre Company, 153 Bourne Road, Reading, RG87JT